 | Q: Where do I confirm micro deposits and credit card amounts? |  |  | There are several places where you can do this. Through the Message Center in your account overview as soon as you login to your account. You can also do this through your "Profile" under the respective categories of "Bank Accounts", |
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| Q: Where is the code on my check (outside North America) |  | | You can find the verification code in or around the “Memo” field of your AlertPay check. Just login to your account, click on “Profile”, and select “Verification” under “Personal”. Click on the “Check withdrawal” option and enter the verification code i |
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| Q: What if I have a cell phone? Will I get a phone call? | | | If you entered your mobile phone number, you will receive a validation code by text message. If you entered a land line, you will receive an automated phone call with a code. You will either receive a text message or a phone call depending on the countr |
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| Q: I've been waiting to get verified for so long. What about me? | | | We apologize for the inconvenience, but you will have to conform to the new procedures, which are by far way easier and faster now. We will not be reviewing any more documents. Members in the United |
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| Q: Will I have to pay the bank wire fee for verification (outside North America)? | | | Since we want our members to verify their accounts and to have as many options as possible to do so, we are going to waive the usual bank wire deposit fee just for the purpose of verification. However, the minimum amount for deposit by bank account is $ |
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| Q: How long does it take for account verification? | | | Once you complete the necessary verification procedures, your account will be verified within five business days. However, it can take longer if we are experiencing a high volume of verification requests. Thank you for your understanding. |
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| Q: What if I don't have a phone? | | | If you reside in the US, you must complete the two remaining verification measures: credit card validation and bank account confirmation. However, if you reside outside North America, you will have to complete |
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| Q: What is Bank Account Confirmation (US and Canada)? | | | First you will need to set up your bank account with AlertPay. Setting up your bank account is simple and completed in two stages. First you must add your bank account to your profile. You will then wait up to 6 business days to receive two micro deposi |
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| Q: How do I become verified (US)? | | | There are three ways to verify your account: bank account confirmation, credit card validation and phone validation. If you have a Business account, you will also have to submit proof of ownership for your business, such as any of the follow |
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| Q: What is check withdrawal verification (outside North America)? | | | This verification method allows you to withdraw money from your AlertPay account by check. Just follow these steps to get started:1. Login to your AlertPay account. 2. Click on “Profile”.3. Under “Personal”, click on “Verificatio |
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| Q: Verification for Canadian Personal accounts | | | If you have a Personal Starter or Pro account, you can verify your AlertPay account for additional security and to lift sending, receiving*, depositing and withdrawal limits.You will be required to choose two of the three following options t |
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| Q: What is bank transfer/wire deposit verification (outside North America)? | | | This verification method allows you to deposit money into your AlertPay account by bank transfer or bank wire. All you have to do is follow these steps to get started:1. Login to your AlertPay account.2. Click on “Profile”.3. Und |
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| Q: Why should I become verified? | | | Verification enhances the security of our network and maintains our compliance with anti-money laundering and anti-terrorist funding legislation.Verification of an AlertPay Personal Starter or Personal Pro account is necessary if you would l |
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| Q: What is phone validation for account verification? | | | To validate your phone number, you will be prompted to choose a phone number listed in your account. You will also be given the option of adding a new number. After choosing or adding a phone number, select “Request validation code” and you will receive |
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| Q: How do I become verified (outside North America)? | | | You can verify your account by completing one of the following options: Option A: bank transfer/wire depositOption B: credit card validation |
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| Q: How do I know when I'm verified? | | | To find out if your account is verified, you will not only receive an email notification, but you will also see your new status in your AlertPay account. When you log in, you will see your account name in green on the first page. It will rea |
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| Q: What is account verification? | | | Account verification is our way to get to know you better. It enhances the security of your AlertPay account and our network and will allow you to send, deposit and withdraw more money than if your account were unverified.With a verified accou |
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| Q: What if I don’t have a mobile phone or a credit card (outside North America)? | | | If you do not have either of these, you can verify your AlertPay account by bank transfer/wire deposit. If you are in one of the countries in which we validate phone numbers by phone call rather than text message, you will be able to verify your account |
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| Q: How do I validate my credit card? | | | To complete our credit card validation process, please follow these instructions:1. Login to your account and click on the “Profile” tab.2. Under “Personal”, click on “Verification”.3. Click on the “Become Verified” button. |
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| Q: Verification for Business accounts | | | If you have a Business account, you are required to submit verification documents before you can deposit, send, or withdraw funds to comply with Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations (PCMLTFA governed by FINTR |
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| Q: Verification for US/International Personal Accounts | | | The verification procedures for US and International members are as follows:USYou will have to complete TWO of the follow |
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| Q: Is verification necessary to add, withdraw or transfer funds |
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